[Applause]
then it's flawed some principles for
human centered design and if straight of
discussion with one of our deaths the
club sports I hope you're joining online
parts are not an alternative to the
justice system they are the justice
system the dangers more cases of the
self go like the mock life this
prediction made by this visual subscribe
envision the changes to start leading in
the coming age of centralized courts but
watch challenges this ship to bring how
West contribute to the change blockchain
technology there's an important book in
the conference formations in the power
should approximate people at the
secretion Omega processes how
centralized justice works crypto
Kamali's incentivize jurors to decide
honestly where blockchain where it is a
centralized procedure its Mac contracts
automatically enforce the ruling legal
process is traditionally bureaucratic
centralized and also transparent what
abusers start being a mention to the
eyes of the legal design the important
research has been aimed to find how to
innovate and bring more human centered
approach to legal processes this is
legal design web it is a disciplinary
team based at Stanford Law School a
school that makes important research
trying to bring innovation to the world
of law it's led by Margaret Hagan and
has been making important research
contribution
to bring innovation in a more engaging
contribution to the world of law legal
design works on intersection of design
to make these people came to use death
technology to increase the effectiveness
of people's actions in what promotes a
fair a just society and to empower
people a few core principles the worst
from the resulting made by legal design
wave number one maker uses impart and
strategy your project needs to make help
uses soap and problem they're facing
presence information he has a journey
through a process with discrete steps
start points and end points give your
user the overview of the new terrain
then that assuming for today the simple
principles or mindset applied to legal
steps can be very helpful to contribute
to our new center engage solutions but
the develop UX designers in this process
is true that hope case for the end user
approximating people and making them the
solutions were engaging in human
centered history look at this process is
empathy and as you can see on the image
the morning you know about your user the
mark
the more you understand and engage with
your users higher their ability to
really impact the positive affect their
lives for example
Bitsey I'm sorry for you secrets have
fuel for you but empathy I feel with you
has the mindset how to practice empathy
us explore quantitative research methods
to the introducer behaviors motivations
and concerns explore open-ended
questions like what comes to your mind
when thinking about of them what to be
improved incentivize users feedback and
track key metrics make use of energy
helps as a user I'm not going to say
what I mean of USA Ableton Fe helps the
engine what what use assess things does
it feels a good approach to combine
quantitative constitute user research to
dive into uses behaviors attitudes
motivations imagine for example I use
assess something like I want to past
interface as hiding behind that
maybe thinking for example this is
really annoying respect the impression
to pay several times he is impatient it
takes too much fabric complete the
transaction ever know something wrong
did I lost my focus this generates kind
of anxiety it can be very bad for him
using experience before moving show
presents a clever suitcase I just want
to show you one more thing this is no
one's definitely understand to
experiment at the base of the pyramid
reliance the test related attributes
these are their functional it works
properly doesn't have any boots
is it reliable it is useful and at the
top at the top we find the experienced
Africans these are their convenience for
the users this is a beautiful thing they
most importantly is it meaningful to
them and also explains that this process
and seeing as a basic maturity continuum
projects normally start as a functional
solution to a problem and then evolve -
hi Lea
to reach the top right where it can have
a more meaningful and more impactful way
to touch it - Therese the users sorry so
I would point to started thinking about
legal legal solutions to be a friend of
team so how do we create a legal
solution that's
open transparent and decentralized
empowering people that normally don't
have access to legal services to solve
any kind of disputes over five billion
people lack access to justice three to
five percent of all my transactions and
in the dispute leave my money back no
what did my job
and as ago despite the technological
evolution traditional courts that have
changed much in the last centuries what
if you had a place where everyone could
work as a juror a software engineer who
helped to solve in distance relate to
software engineering again his expert
who helped me solve it justice relates
to games and if they receive additional
instances for that this is glam squad
transport of jurors to join a court they
won't as a world choose a court they
have the competency to arbitrate and
receive incentives for that gurus can
join apart by stepping into tokens to
the court a select they can see the
cases that student in voting that cases
in progress enclosed and also can track
their voting performance which is the
percentage of times the service bones
coherently votes with the majority of
jurors
but how does work imagine enzymes work
for marketing services not satisfied
with the results she raises a dispute
they send the case to Clara's plans they
receive the decision Bay both points of
the disputes and simple need to pay a
tuition fees in hitter to open the
dispute I'll explain why how the
arbitration fees are you soon on the
other side at Claire's quartz users need
to step in a giant works after staking
their claim they are eligible to be
randomly selected were case Jews can see
other cases on myface page but baseless
have an overview of the information for
the doors before let me zoom in for
details
Cyprus polygons the code samples between
the individuals can see information of
the case for example the court name and
sky sky assurance the transcription of
the of the disputes actually do not pay
for the repair the coherent rewards
which are the rewards disorders we win
by ultimately by cutting with the
majority of the jurors devoting
deadlines and also a sit days bottom
this isn't a splitting of Cynthia's
bottom juris alleged show the case
details page which contains of
information they need to properly
evaluate the case in Casa bones in this
case Jones can see the title of the
dispute a short description and evidence
module and a policies page it is
important to note that if the shoe were
drawn for a case on our feeling round
they may also be able to see artistic
twist module without justifications in
folks from previous rounds at the bottom
Germans can justify the votes
and choose between one of the options it
is example it is at the bottom there are
two options this case had so Alice or
Bob but the way they also wanted a few
painting of the structure of the case
with multiple choice and also embody two
options so depending of the case dispute
eccentric layers we have different
modules joe amodei this kind of disputes
what's a charge we face when the
designer death was how to display at
this at the initial version we used to
display evidence like document I chose
that proved not to be the best approach
as we hope the death and get more
complex cases so we needed that simple
way to display evidence something like a
formal conversation something that
anyone could understand the solution we
found was to display events like for
messages they are ordered simple and
sequential this way they have been
subsequent dialogue with each other each
piece of evidence can also have a
context instead of only being just
individuals are separated part of
fitness so chosen more how the mechanism
assistive mechanism works or explain how
is the Tommy hit distribution on the
same example as you say else involves
principal getting into a dispute on
clamsquatch we have these rules you can
see the rice five workers four of them
at the top voted for her Ellie's
malignancy has voted for what they
consider the winner else receives her
Patricia is Anita back being the loser
Bob bobs arbitration fees a distributed
among the coherent jurors the students
who have hoped
with the majority additional site Agena
in a sea also loses his focus they are
distributed to the coherence jurors so
the combination of Peter and Dean Cain
I sure we by voting covalently voting
with the majority is quantitative
coherence fee Awards this is a way we
found your gamification to track some
gamification to the system and make sure
the user gets motivated to continue
voting or to the arbitration cases and
seems to be working quite well the
incentive mechanism space of the Sham
points and wisdom of the crowd and it
helps you to get the users with the
correct incentives to properly consider
voting honestly try to to make a fair
arbitration to to the strings a bit more
about this are showing you a real user
case this is mark one of her more active
jurors as you can see has voted
arbitrated in 29 cases to that agency
Claire sport they have been making
someone in both the internet DNA I have
to so be disputes in several parts
especially one of our courts the PLAs
report as you can see in this example
how the elicited mechanism worked show
incentivize users identify jurors 2:23
voltage to to make a fantasy
to the system and all of these
contributes were more just dispute
resolution system another challenge we
faced was how to reach non critical
users how to dialogue with them as a
legal debt will be mostly talking to
legal professionals and life specialists
and also have our own fellowship program
which brings aside strong law
professionals and with we think that was
important to have a way to dialogue with
them to to display how how the product
works without having to to prep to best
to draw the depression at the beginning
so we decided to have her reverted
approach to how to reach to dialogue
with the crypto users instead of having
them to pass throughout the whole party
process of opening wallets save the
private key is so on we decided to avert
that they create something that they who
can sleep or Voyles tourneys shirts and
also researchers so they can test the
product they can see how he walks
through the the way and to the the the
generated interest in our solution this
is our usual
get into Brito by some little endian
already tested
so before finishing I wanted to bring to
share some insights for orientation
solutions there are very simple insights
quite obvious but for the reason they
tend to be ignored when designing
adaptable brilliant products so it is a
state that
so basically be visual explore visual
metaphors to communicate ideas invest in
flexibility modularity in simplicity
assume a beginner's mind set when
building a Democrat communicate with end
users language evaluations technical
terms make them accessible to anyone but
it we need to to make sure that anyone
who use of a problem not only produces
the whole in experts also be transparent
and enhance user awareness beyond States
of the treasure transactions as I was as
well as its costs and risks this is
quite important points with design adept
to make sure the user knows exactly
where the transaction leading how how
much will costs and all the the risk
involved
to compute as like to invite everyone to
test their sports is on maintenance and
portal there's a table and if you just
want to take a look how it works and the
option port is also on Clemson table is
less port - boo thank you
[Applause]
you